Listen for emotional language; Follow the emotions.
The most important thing to talk about, and listen for, is emotional language. Emotional language sounds like “I felt so scared…,” where scared and fearful is the emotion. It can also sound like, “When I heard about that, I was so angry…,” where the emotional word was angry, letting you know your partner is hurt and angry. Try to really listen for these emotional clues. When you hear an emotional word, make a note of it and follow the emotion. Reassure your partner and ask for more detail by saying, “I heard you say you were so angry, I am so sorry you felt that way, can you help me understand why?” As you follow the emotions, your goal is to acknowledge the emotion, express some sympathy, ask for clarification, and then give true and genuine reassurance to your partner.
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